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Your 24/7 guide to understanding and managing your insurance policy.
Search through our database for instant answers. If you need custom support, our experts can help.
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How can I update my policy details?
If you have an account with us:
Simply login and select 'insured properties and items'.
If you have an account but you're a new customer, simply select 'saved quotes'.
If you do not yet have an account with us:
Open your retrieve link either from our quote email to you or via the comparison website.
This will load our quote form with all of your information. Click any of the the words in blue you wish to change and correct your information. Progress to the quote page and an updated quote price will be generated with your new information, this may result in an increase or decrease of premium depending on your risk information.
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How do I make a claim?
You can make a claim quickly and easily online, anytime. By submiting your claim online first, we can make sure the best team member from Frontier is assigned your query. Our dedicated team of UK based experts will be in touch to speak to you in your time of need.
To make a claim, simply follow these 3 steps:
Log in to your account
Once logged in, simply tell us what happened
Leave it with us
Our friendly team of experts will confirm your eligibility
Receive payment, replacement or repair
Receive the compensation that’s right for you
To learn more about claims, visit our claims page.
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How do I get further support from Frontier?
So that Frontier can offer you the best value premiums, we save costs by not operating a call centre.
To help you have the best experience, we’ve curated a handy guide that you can access 24/7. This guide gives you everything you need to know about your insurance - from managing your policy, understanding more about payments, and how to make a claim quickly and easily online.
If you have any specific questions, our experts are available to help via our online between 9am - 5:30pm Monday - Friday.
If you need to make changes to your policy, the quickest and easiest way is to do it from your online account.
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Can I pay / get a quote over the phone?
For your security all quote information and payment processing is done online. We will not be able to take payment over the phone.
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Where can I find my policy number?
Your policy number is your e-mail address that you entered when you purchased the policy. This is also your account log-in to access policy documentation, make changes to your policy and submit claims.
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Check your online account
You can quickly access all of your policy information on your online account.
Once logged in, you can also make claims, update your policy and check out your policy documentation.
Log in nowTopics
My quotes
Still making up your mind? Find all your quotes here and key information to help you decide on a policy.
Managing my policy
Information about how to update your details, how to cancel, and renew your policy.
My policy information
Information about what’s included in your policy and refund eligibility.
Claims
You can submit a claim quickly and easily online. Learn more about how to do that here.
Payments
Useful information on how to change payment methods, and what happens when you miss a payment.
Join thousands of customers choosing Frontier to protect what matters
This is the modern way to do insurance simple to use and easy to make changes and reasonably price.
DSC
Quick and easy to renew policy. Excellent price and easy to read and understand the documents.
Steve
Great service, had a leak last year and frontier were proactive in arranging for all necessary repairs to happen at pace. Just had my renewal quote through expecting to pay extra due to making a claim and it’s actually cheaper!
Kevin
It can often be difficult when insuring several properties - with Frontier i was pleasantly surprised how easy and affordable it was!
Mrs L
Very good and easy to use online, even for someone like me who usually has problems doing anything online! Would recommend and will definitely use them again.
Adrian
I used Frontier as previous insurer would not insure while building work was taking place even though it is s small extension. Set up their policy very easily on line, and you then just amend it when the work starts and pay a premium, then reamend when the work is finished. Literally took seconds on line. Well thought out and simple to use.
Kathryn G.
Goes through the process thoroughly, picks up all the details well. Chat help very friendly and helpful. No problems here and good price compared to others.
David
We just needed to make two amendments to our property details and were able to this quickly and easily via the self service portal. A bonus was that there was no extra premium to pay!
Jeremy Clarke
Very pleased with the service you have provided in the past.
Susan Unsworth